RegisterDownload

General Terms and Definitions

These Betting Rules (hereinafter referred to as the “Rules”) govern the acceptance of bets, settlement of winnings, dispute resolution procedures, sport-specific betting provisions, and all other relations between Zoome Casino and its customers. The Rules apply to all bets placed through the Zoome Casino website and mobile platform. By placing a bet, the customer confirms they have read, understood, and accepted the Rules in their entirety.

Glossary of Terms

The following definitions apply throughout these Rules:

Bet refers to a financial commitment placed by the customer on a specific outcome of an event, accepted by the bookmaker under the conditions set out in these Rules.

Outcome refers to the result of an event or a component of an event on which a bet has been accepted, as determined by the relevant governing body or, where applicable, by the bookmaker.

Customer refers to any individual who has registered an account with Zoome Casino, is of legal age to engage in betting activities in their jurisdiction, and has agreed to these Rules.

Bet Cancellation refers to the voiding of an accepted bet, rendering the original stake eligible for return to the customer. Bet cancellations may occur in circumstances including but not limited to: technical errors, incorrect odds, event postponement, or violations of these Rules.

Regular Time refers to the standard duration of an event as defined by the relevant governing body, excluding extra time, penalty shootouts, overtime periods, or any other additional play unless explicitly stated otherwise in the specific betting market.

General Terms

The following general terms govern the relationship between Zoome Casino and all customers engaging with its betting services. All customers are required to read and comply with these terms in full prior to placing any bet.

Customer Eligibility

Betting services are available exclusively to individuals who meet all of the following eligibility criteria:

  • The customer must be at least 18 years of age or the minimum legal age for gambling in their jurisdiction, whichever is higher;
  • The customer must not be a resident of a jurisdiction in which online betting is prohibited by applicable law;
  • The customer must not be an employee, contractor, affiliate, or immediate family member of Zoome Casino or any of its associated companies;
  • The customer must have registered a valid account in accordance with the registration requirements set out in these Rules.

Jurisdictional Restrictions

Customers are solely responsible for ensuring that their use of the betting services complies with all applicable local, national, and international laws. Zoome Casino does not guarantee that its services are lawful in every jurisdiction. Accessing the platform from a restricted jurisdiction may result in immediate account suspension and forfeiture of funds.

Account Usage

Each customer is permitted to hold only one registered account. Duplicate accounts are strictly prohibited and will result in immediate closure of all associated accounts, cancellation of pending bets, and potential forfeiture of balances. Account credentials must not be shared with any third party. The customer bears full responsibility for all activity conducted through their account.

Bet Acceptance

All bets are subject to acceptance at the sole discretion of Zoome Casino. The bookmaker reserves the right to refuse or limit any bet without providing a reason. A bet is considered accepted only when a confirmation reference is issued. Verbally communicated bets or bets without a valid confirmation reference are not considered binding.

Bet Settlement

Bets are settled in accordance with the official results declared by the relevant governing body of the event. In the event of a discrepancy or dispute regarding a result, Zoome Casino’s determination will be considered final, subject to the dispute resolution procedures outlined in these Rules. Settlements may be delayed pending result confirmation or investigation.

Void Bets

A bet may be declared void in circumstances including but not limited to:

  • Technical errors in odds or bet placement;
  • Events that are postponed, abandoned, or cancelled;
  • Known outcomes at the time the bet was placed;
  • Violations of these Rules by the customer;
  • Confirmed instances of match-fixing or event manipulation.

Void bets result in the return of the original stake. Winnings associated with voided selections within accumulator bets will be recalculated accordingly.

Winnings Payments

Confirmed winnings will be credited to the customer’s account following successful settlement. Zoome Casino reserves the right to withhold payment of winnings pending verification of the customer’s identity, account details, or the legitimacy of the bet. Winnings derived from fraudulent activity, system errors, or rule violations will not be paid and may be subject to recovery.

Suspicious Betting Activity and Match-Fixing

Zoome Casino actively monitors betting patterns for signs of suspicious activity, including but not limited to: unusual stake volumes, coordinated wagering across multiple accounts, or bets placed on events with integrity concerns. Where suspicious activity is detected, Zoome Casino reserves the right to void bets, suspend accounts, withhold payments, and report the matter to the relevant regulatory or law enforcement authorities. Participation in match-fixing or the manipulation of events is strictly prohibited and will result in permanent account closure and legal referral.

Bookmaker Rights

Zoome Casino reserves the right to:

  • Amend, suspend, or withdraw any betting market at any time;
  • Apply individual account restrictions including stake limitations or odds adjustments;
  • Void or settle bets outside of standard procedures in exceptional circumstances;
  • Conduct investigations into account activity for any duration deemed necessary.

Liability Limitations

Zoome Casino’s liability to any customer is limited to the return of the original stake in cases where a bet is voided. The bookmaker accepts no responsibility for losses arising from technical malfunctions, interruptions to service, errors in published information, or decisions made by the customer based on inaccurate data.

Rule Amendments

Zoome Casino reserves the right to amend these Rules at any time without prior notice. Amended Rules will be published on the official website and will take effect immediately upon publication. Continued use of the betting services following any amendment constitutes acceptance of the revised Rules. Customers are responsible for reviewing the Rules regularly to remain informed of any changes.

General Betting Rules

The following rules apply to all bets accepted by Zoome Casino. These rules govern stake limits, bet acceptance procedures, settlement, void conditions, event postponements, winnings calculation, and the operation of Cash Out features.

Stake Limits and Odds

All bets are subject to minimum and maximum stake limits as determined by Zoome Casino. These limits may vary by event, market, betting type, and individual account. Zoome Casino reserves the right to adjust stake limits and odds at any time without prior notice, including after a bet request has been submitted but before confirmation has been issued. A bet is only accepted at the odds confirmed at the time of placement.

Bet Acceptance and Finality

Once a bet has been confirmed and a reference number issued, it is considered final and binding on both parties. No amendments may be made to an accepted bet by the customer. In the event of a technical failure during the placement process, the bet will be considered void unless a valid confirmation reference has been issued. Zoome Casino reserves the right to decline any bet at its sole discretion prior to confirmation.

Bet Settlement

All bets are settled in accordance with the official result declared by the relevant governing body at the conclusion of the event. Unless stated otherwise in the specific betting rules for a sport or event type, settlement is based on the result at the end of regular time. Zoome Casino reserves the right to delay settlement pending verification of results or investigation of irregularities.

Void Bets

Bets may be declared void under the following circumstances:

  • Odds were published in error due to technical fault or human error;
  • The event result was already known at the time the bet was placed;
  • A violation of these Rules or applicable law is identified;
  • The event is cancelled, postponed beyond the stipulated settlement period, or abandoned without a conclusive result;
  • The bet was placed in connection with suspicious or fraudulent activity.

In all cases of void bets, the original stake is returned to the customer’s account.

Event Postponements and Cancellations

If an event is postponed and subsequently takes place within 48 hours of the original scheduled time, bets will remain valid and be settled on the rescheduled result unless otherwise specified. If the event does not take place within 48 hours of the original scheduled time, or is cancelled entirely, all bets on that event will be declared void and original stakes returned. In accumulator bets, void selections will be treated as non-runners and the remaining selections will be recalculated accordingly.

Winnings Calculation

Winnings are calculated by multiplying the accepted stake by the confirmed odds at the time of bet acceptance. In the case of accumulator bets, winnings are calculated by sequentially multiplying the odds of each selection. All winnings are subject to verification before being credited to the customer’s account. Zoome Casino does not guarantee the accuracy of any indicative winnings displayed prior to official settlement.

Cash Out and Auto Cash Out

The Cash Out feature allows customers to settle an open bet before the conclusion of the relevant event. The following conditions apply to Cash Out:

  • Cash Out availability is determined solely by Zoome Casino and may be withdrawn at any time without notice;
  • The Cash Out value offered is calculated by Zoome Casino based on current market conditions and may be less than, equal to, or greater than the original stake;
  • Auto Cash Out allows customers to set a predetermined value at which an open bet will be automatically settled; Zoome Casino does not guarantee that Auto Cash Out will be triggered at the exact value set, particularly in rapidly changing market conditions;
  • Zoome Casino reserves the right to suspend or remove Cash Out functionality for any event, market, or account at its sole discretion;
  • Once a Cash Out is confirmed, the transaction is final and cannot be reversed;
  • Cash Out is not available on all markets or bet types.

Bookmaker Rights

Zoome Casino retains the right to restrict, suspend, or modify any betting service, market, or account functionality at any time. These rights extend to the correction of errors, investigation of suspicious activity, and compliance with regulatory obligations. The exercise of these rights does not constitute a breach of these Rules.

Accounts, Deposits and Withdrawals

The following terms govern the registration and management of customer accounts, deposit and withdrawal processes, identity verification obligations, and Zoome Casino’s rights in cases of non-compliance or suspected misuse.

Account Registration

To access the betting services offered by Zoome Casino, customers must complete the registration process by providing accurate, complete, and current personal information as requested. This includes but is not limited to: full legal name, date of birth, residential address, contact details, and any other information required for identity verification. Providing false, misleading, or incomplete information during registration constitutes a violation of these Terms and may result in immediate account closure and forfeiture of associated balances.

By completing registration, the customer confirms that:

  • All information provided is accurate and belongs to them personally;
  • They are of legal age to engage in gambling activities in their jurisdiction;
  • They are not accessing the services from a restricted jurisdiction;
  • They have read and accepted these Terms in full.

Duplicate Accounts

Each customer is permitted to hold only one registered account with Zoome Casino. The creation of duplicate or additional accounts, whether under the same or different personal details, is strictly prohibited. Where duplicate accounts are identified, Zoome Casino reserves the right to close all associated accounts, cancel any pending bets, void all bonuses credited to those accounts, and withhold any balances pending investigation. Customers who suspect a duplicate account has been created using their details must contact customer support immediately.

Identity Verification (KYC)

Zoome Casino is required by its licensing obligations and applicable law to verify the identity of all customers. Customers may be required to submit documentation at any stage, including but not limited to:

  • Government-issued photo identification (e.g., passport or driver’s licence);
  • Proof of residential address (e.g., utility bill or bank statement dated within three months);
  • Proof of ownership of payment methods used for deposits or withdrawals;
  • Source of funds documentation where required by regulatory obligations.

Failure to provide requested documentation within a reasonable timeframe may result in the suspension of account access, restriction of withdrawals, or permanent account closure. Account balances will not be released until verification is satisfactorily completed.

Account Security

Customers are solely responsible for maintaining the confidentiality of their account credentials, including username and password. All activity conducted through an account following successful login is the responsibility of the account holder. Customers must notify Zoome Casino immediately if they suspect unauthorised access to their account. Zoome Casino will not be held liable for losses resulting from a customer’s failure to maintain account security.

Prohibited Activities

The following activities are strictly prohibited and may result in account suspension, closure, bet cancellation, bonus forfeiture, and legal referral:

  • Creating or operating more than one account;
  • Providing false personal information;
  • Using the account on behalf of a third party;
  • Exploiting technical errors, glitches, or system vulnerabilities;
  • Misuse of bonuses or promotional offers;
  • Engaging in or facilitating match-fixing, fraud, or collusion;
  • Using automated software, bots, or scripts to interact with the platform.

Fraud Prevention

Zoome Casino employs automated and manual monitoring systems to detect fraudulent activity across all accounts. Where fraud is suspected, Zoome Casino reserves the right to immediately suspend account access, freeze balances, void affected bets and bonuses, and conduct a full investigation. The outcome of any investigation will be communicated to the customer in accordance with applicable data protection obligations. Confirmed fraud will result in permanent account closure, forfeiture of all balances, and referral to relevant law enforcement or regulatory bodies.

Account Suspension and Closure

Zoome Casino reserves the right to suspend or close any account at its discretion, including but not limited to circumstances involving:

  • Verified or suspected fraud;
  • Provision of false information;
  • Violation of these Terms;
  • Regulatory or legal obligations;
  • Customer request for self-exclusion.

Upon closure of an account where no violations are identified, any verified balance will be returned to the customer using an approved payment method after completion of applicable verification procedures.

Deposits

All deposits must be made using payment methods approved and listed on the Zoome Casino platform. Deposits must originate from a payment method registered in the customer’s own name. Third-party deposits are not permitted. Zoome Casino reserves the right to reject deposits that cannot be verified or that are associated with suspicious activity. Minimum and maximum deposit limits apply and may vary by payment method. Deposits are generally credited to the customer’s account promptly following confirmation from the relevant payment provider, though processing times may vary.

Withdrawals

Withdrawals may only be processed to payment methods previously used for deposits or to methods verified as belonging to the customer. Withdrawals will not be processed until all applicable identity and payment verification requirements have been satisfied. Zoome Casino reserves the right to request additional documentation before processing any withdrawal request.

The following conditions apply to withdrawals:

  • Minimum and maximum withdrawal limits apply and may vary by payment method;
  • Withdrawal requests may be subject to processing times determined by the relevant payment provider;
  • Withdrawals may be delayed or suspended during ongoing investigations;
  • Bonuses and promotional credits are subject to applicable wagering requirements before any associated winnings become eligible for withdrawal.

Payment Verification and Withdrawal Restrictions

Zoome Casino may impose restrictions on withdrawals in the following circumstances:

  • The customer has not completed the required identity or payment verification;
  • There is an open investigation into account activity;
  • The withdrawal request is associated with a balance derived from suspected fraudulent activity;
  • The customer has not satisfied applicable bonus wagering requirements.

Bookmaker’s Rights During Investigations

During any investigation into account activity, Zoome Casino reserves the right to suspend account access, restrict deposits and withdrawals, place a hold on the account balance, and extend the investigation period for as long as is reasonably necessary. Customers will be notified of the investigation where permissible under applicable law. The outcome of the investigation will determine the final status of the account and any associated funds.

Responsible Gambling

Zoome Casino is committed to providing a safe and controlled betting environment. The platform acknowledges that gambling can pose risks for some individuals and has implemented a range of tools and resources to support customers in managing their betting behaviour responsibly.

Player Control Tools

Zoome Casino provides customers with access to the following self-management tools:

  • Deposit Limits: Customers may set daily, weekly, or monthly deposit limits to control the amount of funds added to their account within a specified period. Limits may be reduced immediately and increased only after a mandatory cooling-off period;
  • Loss Limits: Customers may apply limits on the total amount they are permitted to lose within a defined timeframe;
  • Wagering Limits: Restrictions on the total value of bets placed within a specified period may be configured by the customer;
  • Session Time Limits: Customers may set limits on the duration of individual betting sessions;
  • Reality Checks: Periodic on-screen notifications may be configured to alert customers of the time elapsed during a session;
  • Self-Exclusion: Customers who wish to suspend their access to the platform may apply for self-exclusion for a defined period or on a permanent basis. During the self-exclusion period, account access will be restricted and promotional communications will cease.

Self-Assessment

Customers who are uncertain about whether their gambling behaviour may be problematic are encouraged to use self-assessment tools available through recognised responsible gambling organisations. These tools provide a structured questionnaire to help individuals identify potential indicators of harmful gambling habits.

Requesting Assistance

Customers who believe they may have a gambling-related problem are encouraged to contact Zoome Casino’s customer support team to discuss available options, including the activation of any of the control tools listed above or to initiate a self-exclusion request.

External Support Resources

The following organisations provide confidential support and information for individuals affected by problem gambling in Australia:

  • Gambling Help Online: www.gamblinghelponline.org.au, available 24 hours a day, 7 days a week;
  • Gambling Help Hotline: 1800 858 858, providing free and confidential counselling services;
  • Lifeline Australia: 13 11 14, offering crisis support for individuals experiencing distress;
  • GamCare: www.gamcare.org.uk, providing resources and counselling for problem gamblers.

Zoome Casino does not accept responsibility for the content or services provided by external organisations. Customers are responsible for independently reviewing and engaging with any third-party resources.

Anti-Money Laundering

Zoome Casino operates in accordance with applicable anti-money laundering (AML) legislation and is committed to preventing the platform from being used as a vehicle for money laundering, terrorism financing, or any other financial crime. All customers are subject to the measures outlined in this section.

Zoome Casino is legally obligated to implement procedures that detect, prevent, and report suspected instances of money laundering and terrorism financing. These obligations arise from the licensing conditions under which Zoome Casino operates and from applicable financial crime legislation. Non-compliance with AML obligations may result in regulatory sanctions, account restrictions, and referral to relevant authorities.

Identity Verification (KYC)

All customers are required to undergo identity verification as part of Zoome Casino’s Know Your Customer (KYC) procedures. Verification may be required at registration, prior to a customer’s first withdrawal, following a change in account details, or at any point where the platform’s monitoring systems flag account activity for review. Required documentation may include:

  • Government-issued photographic identification;
  • Proof of residential address;
  • Proof of ownership of payment methods used on the account;
  • Source of wealth or source of funds documentation, where required by applicable law or regulatory guidelines.

Customers who fail to provide the required documentation within a specified timeframe may have their account suspended and withdrawals withheld until verification is completed.

Transaction Monitoring

All financial transactions conducted through Zoome Casino accounts are subject to automated and manual monitoring. The monitoring systems are designed to identify patterns and behaviours that may indicate money laundering activity, including but not limited to:

  • Large or frequent deposits and withdrawals inconsistent with expected account activity;
  • Deposits made using multiple different payment methods;
  • Withdrawal requests submitted shortly after deposit without corresponding betting activity;
  • Transactions associated with high-risk jurisdictions or payment sources.

Suspicious Activity Detection and Reporting

Where monitoring systems or staff identify activity that raises AML concerns, Zoome Casino is required to file a Suspicious Activity Report (SAR) or equivalent report with the relevant regulatory authority. Customers will not be informed when a report of this nature has been filed, as disclosure may constitute a criminal offence under applicable law.

Consequences of Policy Violations

Where a customer’s account activity is found to be inconsistent with AML obligations, Zoome Casino reserves the right to:

  • Immediately suspend account access;
  • Freeze account balances pending investigation;
  • Withhold pending withdrawals for the duration of the investigation;
  • Permanently close the account and refer the matter to relevant law enforcement or regulatory bodies;
  • Retain funds where required by law or regulatory instruction.

Zoome Casino will cooperate fully with any investigation conducted by a competent authority and will provide all requested documentation and information in accordance with applicable legal obligations.

Privacy and Management of Personal Data

Zoome Casino is committed to handling personal data responsibly and in accordance with applicable data protection legislation. This section outlines how personal data is collected, processed, stored, shared, and protected, as well as the rights available to customers regarding their personal information.

Data Collection

Zoome Casino collects personal data through the registration process, account activity, identity verification, and use of the platform’s services. Categories of personal data collected may include:

  • Full legal name and date of birth;
  • Residential address and contact details;
  • Government-issued identification documents;
  • Financial information including payment method details and transaction history;
  • Device identifiers, IP addresses, and browsing behaviour on the platform;
  • Communication records between the customer and support teams.

Personal data is processed for the following purposes:

  • Fulfilling the contractual relationship established upon account registration;
  • Compliance with legal and regulatory obligations, including AML and KYC requirements;
  • Fraud prevention and security monitoring;
  • Processing deposits, withdrawals, and bet settlements;
  • Communicating with customers regarding account activity and platform updates;
  • Sending marketing communications where the customer has provided explicit consent.

Cookies

Zoome Casino uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and serve relevant content. Customers may manage cookie preferences through their browser settings. Disabling certain cookies may affect the functionality of the platform. By continuing to use the platform, customers acknowledge the use of cookies in accordance with the Cookie Policy.

Data Storage and Retention

Personal data is retained for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, accounting, or reporting requirements. Following account closure, certain data may be retained for a period required by applicable law.

Sharing of Personal Data

Zoome Casino may share personal data with the following categories of third parties:

  • Identity verification and KYC service providers;
  • Payment processing partners;
  • Fraud prevention and security service providers;
  • Regulatory and law enforcement authorities where required by law;
  • Group companies where applicable for operational purposes.

Zoome Casino does not sell personal data to third parties for commercial purposes.

International Data Transfers

Personal data may be transferred to and processed in countries outside of the customer’s jurisdiction. Where such transfers occur, Zoome Casino will implement appropriate safeguards to ensure that personal data continues to be protected to a standard equivalent to that afforded under applicable data protection law.

Customer Rights

Subject to applicable law, customers hold the following rights in relation to their personal data:

  • The right to access personal data held by Zoome Casino;
  • The right to request correction of inaccurate or incomplete data;
  • The right to request deletion of personal data, subject to legal retention obligations;
  • The right to object to or restrict the processing of personal data in certain circumstances;
  • The right to data portability where processing is based on consent or contract;
  • The right to withdraw consent for marketing communications at any time.

Requests relating to the exercise of these rights may be submitted to Zoome Casino’s designated data protection contact. Zoome Casino will respond to valid requests within the timeframe required by applicable law.

Marketing Communications

Zoome Casino may send marketing communications to customers who have provided explicit consent to receive such materials. Customers may withdraw consent at any time by following the unsubscribe instructions included in any marketing communication or by contacting customer support. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

Payment Processing

Financial data shared in connection with deposits and withdrawals is processed by approved payment service providers. These providers are bound by contractual data protection obligations and applicable financial regulation. Zoome Casino does not store complete payment card details on its own systems.

Security

Zoome Casino employs a range of technical and organisational measures to protect the personal data and financial information of its customers. This section outlines the security practices in place and the responsibilities shared between the platform and its customers.

Data Encryption

All data transmitted between a customer’s device and the Zoome Casino platform is protected using industry-standard Transport Layer Security (TLS) encryption. This encryption protocol is designed to prevent unauthorised interception of data during transmission. Sensitive data stored on Zoome Casino’s systems, including personal and financial information, is subject to encryption at rest using appropriate cryptographic standards.

Secure Servers and Infrastructure

Zoome Casino’s systems and databases are hosted on secure servers protected by physical and logical access controls. Access to these systems is restricted to authorised personnel only. Infrastructure is monitored continuously for anomalies, unauthorised access attempts, and potential security incidents. Firewall protection and intrusion detection systems are in place to identify and respond to threats in a timely manner.

Partner and Service Provider Security

Zoome Casino engages third-party service providers to deliver specific operational functions including payment processing, identity verification, and data analytics. All third-party providers engaged by Zoome Casino are required to maintain security standards consistent with those applied by the platform itself, including data encryption, access controls, and incident response capabilities. Contractual obligations are in place to enforce these requirements.

Limitations of Internet Data Transmission

Customers should be aware that no method of transmitting data over the internet can be guaranteed to be entirely secure. Zoome Casino implements industry-recognised security measures to protect personal and financial data, however, it cannot warrant the absolute security of information transmitted to or from the platform via the internet. Customers transmit information at their own risk.

Customer Responsibilities

Customers share responsibility for the security of their account and transmitted data. Customers are advised to:

  • Use strong, unique passwords for their Zoome Casino account;
  • Avoid accessing the platform from public or unsecured networks;
  • Ensure that their devices are protected by up-to-date security software;
  • Log out of their account after each session, particularly when using shared devices;
  • Notify Zoome Casino immediately if they suspect their account credentials have been compromised.

Zoome Casino will not be held liable for security breaches resulting from a customer’s failure to take reasonable precautions in relation to their own account and device security.

Security Incidents

In the event of a data security incident that is likely to result in a risk to the rights and freedoms of customers, Zoome Casino will notify the relevant supervisory authority and affected customers in accordance with the obligations prescribed by applicable data protection law.