Privacy Policy

This Privacy Policy outlines how Zoome Casino collects, handles, and protects personal information provided by users who access its website or services. The document applies to all individuals who register an account, browse the platform, or interact with any service offered by Zoome Casino platform. Personal information is processed in accordance with applicable privacy laws and regulatory obligations. Continued use of the platform constitutes acceptance of the terms set out in this policy.

Information Collected

Zoome Casino collects personal information that is necessary to operate its services, verify user identities, and meet legal obligations. The type of information collected depends on account activity and applicable regulatory requirements.

Personal Identification Details

The following personal details may be collected during account registration or identity verification:

Full name;
Email address;
Phone number;
Date of birth;
Residential address.

Financial and Account Information

To facilitate transactions and maintain accurate account records, the following data may be collected:

Payment method details;
Transaction history;
Account credentials and activity logs.

Technical and Usage Data

Automated systems and analytics tools may collect the following technical information when users access the platform:

IP address;
Device type and operating system;
Browser type and version;
Cookies and similar tracking data;
Pages visited and time spent on the platform.

How Information Is Collected

Personal information is gathered through various interactions users have with the Zoome Casino platform. Collection occurs through both direct input from users and automated technical processes.

Direct Collection Methods

Information is collected directly when users:

Complete the account registration process;
Submit documents for identity verification;
Make deposits or request withdrawals;
Contact the customer support team via live chat, email, or other channels.

Automated Collection Methods

Certain data is collected automatically through technical systems, including:

Cookies and session tracking technologies placed on user devices;
Analytics tools that monitor platform usage and navigation behaviour;
Server logs that record technical data such as IP addresses and connection timestamps;
Fraud detection and security monitoring systems that process transaction and login data.

Purpose of Data Processing

Personal data collected by Zoome Casino is processed for specific, defined purposes. All processing activities are conducted in accordance with applicable privacy and gaming regulations.

Core Operational Purposes

Data is processed to support the following essential functions:

Managing user accounts and ensuring accurate record-keeping;
Verifying user identity in compliance with Know Your Customer (KYC) obligations;
Processing deposits, withdrawals, and other financial transactions;
Detecting and preventing fraudulent activity, money laundering, and other security threats;
Delivering customer support and resolving account-related queries.

Compliance and Safety Purposes

Data processing also supports the following legal and responsible gambling obligations:

Implementing responsible gambling tools, including deposit limits and self-exclusion options;
Fulfilling reporting obligations under applicable Australian and international regulations;
Monitoring platform security and protecting the integrity of services.

Service Improvement and Communications

Where permitted by law, personal data may be used for:

Analysing usage patterns to improve platform performance and user experience;
Sending marketing communications to users who have consented to receive them.

Cookies and Tracking Technologies

Zoome Casino uses cookies and similar tracking technologies to maintain platform functionality, analyse usage behaviour, and deliver relevant content. Users may manage certain cookie preferences through their browser settings.

Types of Cookies Used

Essential Cookies

These cookies are required for the platform to operate correctly. They enable core functions such as user authentication, session management, and security features. These cannot be disabled without affecting platform functionality.

Functional Cookies

Functional cookies store user preferences such as language settings and display options, allowing the platform to deliver a more personalised experience across sessions.

Analytics Cookies

Analytics cookies collect aggregated data about how users navigate and interact with the platform. This information is used to identify areas for improvement and optimise the online experience.

Marketing Cookies

Marketing cookies may be used to deliver relevant promotional content to users based on their browsing behaviour, where consent has been obtained. These cookies may be set by third-party advertising partners.

Users can adjust cookie settings through their web browser at any time. Disabling certain cookies may limit access to some features or affect the overall experience on the platform.

International Data Transfers

In the course of operating its services, Zoome Casino may transfer personal information to recipients located in countries outside of Australia. Such transfers may occur when working with third-party service providers, payment processors, or regulatory bodies based in other jurisdictions.

All international transfers of personal data are conducted in accordance with applicable privacy legislation. Appropriate safeguards are applied to ensure that personal information receives a level of protection consistent with Australian privacy standards, including contractual obligations and data protection agreements where required.

Data Security

Zoome Casino applies a range of technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

Security Measures in Place

The following safeguards are implemented across the platform:

SSL (Secure Socket Layer) encryption to protect data transmitted between users and the platform;
Secure server infrastructure with access controls to limit data exposure;
Restricted internal access to personal data on a need-to-know basis;
Continuous monitoring systems designed to detect and respond to potential security incidents;
Regular review of data handling procedures and technical safeguards.

Important Limitation

No method of electronic transmission or online storage can be guaranteed to be completely secure. Zoome Casino takes reasonable steps to safeguard personal information but cannot warrant absolute security against all potential risks.

Children’s Privacy

Zoome Casino is an online gambling platform intended exclusively for individuals aged 18 years and older. The platform does not knowingly collect personal information from minors.

If it is identified that a user is under the age of 18, or that personal information has been submitted by a minor, the relevant account will be suspended or permanently closed. Any associated personal data will be handled in accordance with applicable legal obligations. Users who become aware of a minor accessing the platform are encouraged to notify the support team immediately.

Third-Party Websites

The Zoome Casino website may contain links to external websites operated by third parties. These links are provided for reference or convenience purposes only.

Third-party websites are governed by their own privacy policies and data handling practices. Zoome Casino does not control, endorse, or take responsibility for the content or privacy practices of any external site. Users are encouraged to review the applicable privacy policy of any third-party website they visit through links found on this platform.

Changes to the Privacy Policy

This Privacy Policy may be revised periodically to reflect changes in legal requirements, regulatory obligations, technical practices, or operational procedures.

The most current version of this document is always available on the Zoome Casino website. Any updates take effect upon publication. Users are advised to review this page regularly to remain informed of how personal information is collected, used, and protected. Continued use of the platform following an update constitutes acknowledgement of the revised policy.